Privacy Policy

1. Introduction

Welcome to Sosmaid Studios (“we”, “us”, or “our”). We are a creative design and marketing studio based in Indonesia, operating at sosmaidstudios.com.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or use our services. By using our website, you agree to the practices described in this policy.

2. Information We Collect

We collect information in the following ways:

Contact & Enquiry Forms

When you reach out to us via our contact form, we collect your name, email address, business name, and message content. This information is used solely to respond to your enquiry.

Consultation Requests

When you book a consultation, we collect your name, email address, and any details you provide about your business or project needs.

Template Purchases

When you purchase a template from our store, we collect your name, email address, and payment information. Payment data is processed securely by Midtrans (Indonesian payments) or Stripe (international payments) — we do not store your full card details on our servers.

Analytics Data

We use Google Analytics to understand how visitors interact with our website. This data is anonymised and aggregated — it does not identify you personally. Information collected includes pages visited, time spent on site, and general geographic region.

Cookies

We use essential cookies to keep our website functioning, analytics cookies (with your consent) to understand site usage, and marketing cookies (with your consent) for promotional purposes. You can manage your cookie preferences at any time via our cookie settings.

3. How We Use Your Information

• To respond to your enquiries and consultation requests
• To deliver our services and digital templates
• To process payments securely
• To improve and maintain our website
• To send service-related communications (order confirmations, project updates)
• To comply with legal obligations

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Cookies

Our website uses cookies to enhance your experience. You can manage your preferences — including withdrawing consent for analytics and marketing cookies — at any time. Use the link below to open cookie settings:

5. Third-Party Services

We work with trusted third-party services to operate our website and deliver our services:

• Google Analytics — website analytics (anonymised usage data). Subject to Google's Privacy Policy.
• Formspree — contact form processing. Your submitted form data is handled by Formspree in accordance with their privacy policy.
• Supabase — secure cloud database for storing project and client data. Data is encrypted at rest and in transit.
• Midtrans — payment processing for Indonesian customers. Midtrans is a PCI-DSS compliant payment gateway.
• Stripe — payment processing for international customers. Stripe is a PCI-DSS Level 1 certified payment processor.

6. Data Storage & Security

Your data is stored securely using Supabase, with encryption at rest and in transit. We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.

We retain your data only for as long as necessary to deliver the services you have requested and to comply with applicable legal obligations.

7. Your Rights

You have the right to:

• Access — request a copy of the personal data we hold about you
• Correction — request that we correct inaccurate or incomplete data
• Deletion — request that we delete your personal data
• Objection — object to how we use your data
• Withdrawal of consent — withdraw consent for analytics or marketing cookies at any time

To exercise any of these rights, please contact us at hello@sosmaidstudios.com. We will respond within 30 days.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make significant changes, we will update the “Last updated” date at the top of this page. We encourage you to review this page periodically.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please get in touch: